Xbox360 Maintaintance – How to Get your Xbox 360 Repaired by Kevin M. Green
Xbox360 console game set has a lot of fantastic games and it is also an excellent online system but Xbox do have very high failure rate. If you are also one of the Xbox users that had Red Ring of Death problems, do not despair, help is on the way if you read on!
First, you will need to check your original date of purchase. The standard warranty for the Xbox360 normally is 1 year and 3 years if you experienced the red ring of death. Make sure that your game console is still under warranty if your Xbox set is down. If your Xbox set is down in less than 30 days, you can probably take it back to the store that you bought it from and ask for a one to one exchange or a refund. If you just bought a new console so remember to save your receipt with the original box. This can save you a big headache later on.
Second, check for the red ring of death. See around the power button, that ring of green lights that tells you which controllers are connected? If that ring ever turns red, it indicates a general hardware failure. Microsoft recognized this issue, and extended the warranty to 3 years for any console that experiences a general hardware failure.
Third, go to http://www.xbox.com/en-GB/support/xbox360/ and create a profile if you don’t have one already. It is free and it only takes a minute.
Fourth, look for the Request Console Repair link once you’ve logged in. This will take you to a form you can fill out, which tells the Xbox 360 support team what is wrong with your console. If your console is still under warranty, all you do is fill out the form and wait for a pre-paid UPS box to arrive in the mail. Once it does, you follow the instructions that come with the box, then take it to a UPS store and have it sent back to be repaired. If it cannot be repaired, Microsoft will send you a new 360 instead!
Fifth, make sure you record the serial number (Microsoft should send it to you) of your new console and when you received it. Microsoft usually keeps this information on record, but having your own backup is always nice, just in case you need to send your replacement console in for servicing.
Lastly, be aware that if your console is no longer under warranty, you will need to pay to have it serviced (unless you’ve gotten the red ring of death fix, in which case your warranty is extended to 3 years).
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Enjoy your new console! Microsoft